Sewage backups and storm floodwater are Category 3 — contaminated black water that needs biohazard-rated handling, not a shop vac and bleach. This is genuinely not a DIY job.
Techs are trained and equipped for contaminated-water exposure, including safe removal of unsalvageable material.
Antimicrobial treatment follows extraction to address pathogens left in porous materials.
Contaminated materials are removed and disposed of per local health codes.
You call, we ask a few questions about the damage, and dispatch the nearest available crew — day or night.
Techs arrive with moisture meters and thermal cameras to map how far water has traveled behind walls and under floors.
Truck-mounted extraction removes standing water, then industrial air movers and dehumidifiers dry the structure to pre-loss moisture levels.
We repair or rebuild affected areas and hand you full documentation your insurance adjuster can use to process the claim.
Most policies cover sudden, accidental water damage such as a burst pipe, but exclude gradual leaks and external flooding, which usually needs separate flood insurance. We document conditions so your adjuster can make that call quickly.
For active emergencies we dispatch same-day, typically arriving within about an hour depending on location. Call (844) 630-6125 any time, including nights and weekends.
We cover 320 ZIP codes across the five boroughs, Nassau and Suffolk, Westchester, and Erie County. Check the ZIP code directory or call to confirm.
